FAQ
Payment and delivery
- What payment methods do you accept?
- How long does delivery take?
- Do you offer free shipping?
- Can I track my order?
We offer secure and convenient payment options to make your shopping experience simple. Customers can pay using debit and credit cards, bank transfers, or cash on delivery. All online transactions are processed through secure payment gateways.
Orders are usually processed within 1 business day. Delivery times vary depending on your location, but most orders arrive within 1–3 business days for local deliveries.
Yes. Free shipping is available for eligible orders that meet the minimum purchase amount. Shipping promotions may vary throughout the year.
Absolutely. Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor your shipment.
Warranty and service
- Do your products include a warranty?
- What should I do if my product is defective?
- Do you offer repair services?
- Can I return a product?
Yes. All products sold by Genis Computers include an official manufacturer’s warranty. Warranty periods vary by product and brand.
If you receive a defective product, please contact our support team as soon as possible. We will guide you through the warranty or replacement process.
Yes. Our technical team provides diagnostic and repair services for laptops, desktop computers, gaming PCs, smartphones, and other electronic devices.
Products may be returned according to our return policy, provided they meet the eligibility requirements and are returned within the specified period.
Questions and answers
- Can I order online?
- Are all products brand new?
- Can I upgrade my Gaming PC?
- How can I contact customer support?
Yes. You can browse our products, place your order online, and choose your preferred delivery or pickup option.
We offer a wide range of new and premium pre-owned devices. Every pre-owned product undergoes thorough testing and quality inspection before being offered for sale, ensuring excellent performance and great value. The condition of each product is clearly specified on its product page.
Absolutely. Our gaming desktops are designed with future upgrades in mind, allowing you to upgrade RAM, storage, graphics cards, and other compatible components.
Our customer support team is available via phone, email, or the contact form on this page. We are happy to assist with product recommendations, technical questions, and after-sales support.